Equinox IT Services
Frequently Asked Questions
Frequently Asked Questions
Learn more about how we can reduce the stress of IT & technology for your Utah business.
Learn more about how we can reduce the stress of IT & technology for your Utah business.
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What makes Equinox different from other IT providers in Utah?
What makes Equinox different from other IT providers in Utah?
At Equinox, we lead with hospitality first. Our white-glove service and top-tier tools reflect our belief that great IT is proactive, not reactive. We work to prevent issues before they disrupt your business. It’s all part of our mission: Happy Clients. Healthy Technology. That mindset guides everything we do. Learn more here.
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How do your managed IT services actually help my business grow?
How do your managed IT services actually help my business grow?
We manage your tech in a way so your team can work faster and smarter. With top-tier tools, built-in data protection, and compliance support, your business stays much more secure and increases in efficiency. Our proactive approach reduces downtime, supports growth, and protects your bottom line, so you can focus on what you do best. Learn more here.
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What kind of businesses do you work with?
What kind of businesses do you work with?
We support a wide range of Utah businesses, but we specialize in industries such as healthcare, finance, manufacturing, title, insurance, and education. Whether you're a clinic, firm, or fast-growing company, we compile IT solutions to your unique needs, helping you stay secure, compliant, and productive.
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Do you offer both remote and onsite IT support?
Do you offer both remote and onsite IT support?
Yes—we offer fast, reliable remote support through phone, email, or chat, plus hands-on help from local Utah technicians when you need it. Whether it’s a new PC setup or an urgent after-hours issue, our team knows your business inside and out, so you get support that’s both personal and productive.
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How do you protect my business from cyber threats like ransomware or phishing?
How do you protect my business from cyber threats like ransomware or phishing?
We combine enterprise-grade tools with layered protection to keep your business secure. That includes 24/7 monitoring, managed antivirus, firewall audits, employee training, phishing prevention, and more. We also offer dark web scans and follow cybersecurity frameworks like NIST. It’s all part of helping you stay ahead of threats and focused on your business. Learn more here.
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What happens if my server crashes or we lose data?
What happens if my server crashes or we lose data?
You’re covered. We back up your data 24x a day with secure, offsite storage using 256-bit encryption (the same level trusted by government agencies). Whether you need a single file or full server restored, we’ve got it. We also test backups regularly and send daily reports so you know your data is always safe. Learn more here.
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How do you help with compliance (HIPAA, PCI, etc.)?
How do you help with compliance (HIPAA, PCI, etc.)?
We take a layered, proactive approach to compliance. This includes encrypting data, securing email, managing access, and running automated backups. We also help with staff training, documentation, and regular risk assessments. Whether it’s HIPAA, PCI, or other standards, we lock down your network and map out detailed plans to keep you compliant and operational.
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What if I already have an internal IT person or team?
What if I already have an internal IT person or team?
We work alongside your internal team to extend their reach, not replace them. From helpdesk overflow and vacation coverage to advanced cybersecurity tools, backup solutions, and project support, we fill in the gaps. We can also help bridge communication between IT and leadership, so your team gets the resources and results they need. Reach out today for more details.
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How much does IT support cost?
How much does IT support cost?
We offer flexible, affordable plans to fit your needs. Our Essentials plan is perfect if you manage most IT in-house but need occasional help. Our Standard and Standard Plus plans provide full-service, flat-fee support, including a dedicated Technical Account Manager, onsite visits, and proactive care. You’ll always know what you're getting, and what it costs. Reach out today for more details.
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What’s included in your free IT assessments or audits?
What’s included in your free IT assessments or audits?
Our IT assessments give you a full snapshot of your tech environment—network design, security risks, system performance, backup readiness, and more. We evaluate servers, software, user access, and recovery procedures, then give you a clear report with actionable insights. It’s a smart first step toward stronger, more secure IT. Schedule yours here.
TRUSTED BY
TRUSTED BY
"The best IT company"
Equinox is the best IT company we have ever worked with. Our customer's privacy is very important to us, and Equinox makes sure we have the most up to date and the highest security systems to make that happen.
— Jennifer B.
Escrow Officer
US Title
US Title
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© Copyright 2023 Equinox IT Services
UTAH'S TRUSTED MANAGED SERVICE PROVIDER
"Best IT company"
"Always there to help"
"Look no further!"
Equinox is the best IT company we have ever worked with. Our customer's privacy is very important to us, and Equinox makes sure we have the most up to date and the highest security systems to make that happen.
— Jennifer B.
Escrow Officer
US Title
US Title
Great service! Very personable. They are always there to help with our IT issues within minutes. Always looking for best option that is both fair and reasonable.
— Mike B.
Assistant Director
Reagan Academy
Reagan Academy
Equinox has always been very professional and personable! Any issue they are quick to jump on and find a resolution. If you are looking for IT professionals look no further! This company is the best!
— Ashley R.
Sales Support
Workspace Elements
Workspace Elements
Happy Clients. Healthy Technology.
We founded Equinox with the vision of relieving daily stresses of technology by providing a higher level of service and support.
Since 2002, we have provided exceptional service and support to hundreds of clients. We build our services around protection and advancement for your business through proactive care, backup and disaster recovery, security, and technical support.
LOCATION
562 West 800 North, Suite 201
Orem, UT 84057
Orem, UT 84057
CONTACT
© Copyright 2025 Equinox IT Services